Contact Us
Need a hand? We're here to help!
Whether you're checking on an order, starting a return, or have a question about your purchase, we've made it easy to find the support you need.
Get Help With Your Order
Track Your Order
Wondering where your order is? Check its latest status and tracking information.
Returns & Exchanges
Need to request a return or exchange? Start here to review your options and next steps.
Report an Issue
Received a damaged or incorrect item, or having trouble with a delivery? Let us know so our team can review your concern.
Contact Customer Care
Still need assistance? Send our Customer Care team a message, and we'll be happy to help.
[Submit a Support Request →]
📨 Email: support@dressbarn.com
☎️ Phone: (346) 220-4086
Meet Lena, our virtual Customer Care agent! Lena can answer general questions and help guide you to the right resources.
For help with a specific order or account, please contact our Customer Care team through email or chat.
Need a Quick Answer?
Our virtual assistant can help with general questions, and our Help Center has answers to frequently asked questions about ordering, shipping, returns, and more.
When Will I Hear Back?
Our Customer Care team typically responds within 24 business hours. Requests submitted outside business hours or during holidays may take longer. Some inquiries requiring additional review may take up to 72 business hours for an update.
Customer Care Hours
Sunday- Friday : 8 AM–6 PM CT
Hours are subject to change during holidays.