IMPORTANT: With limited exceptions, approved returns are issued as store credit redeemable on Dressbarn.com. Customers are responsible for applicable return shipping charges unless otherwise approved by Dressbarn.

Returns & Store Credit

If something isn't the right fit, most eligible items may be considered for return within 30 days of delivery.

To get started, contact our Customer Care team at support@dressbarn.com or submit a return request through our Help Center.

Our team will review your request and provide the appropriate next steps. Please do not ship any merchandise back unless you have received return instructions from our team.

Refund Method

• Approved standard returns are generally issued as Dressbarn store credit.

• Original shipping charges are non-refundable.

• Store credit is issued following review and approval of the return request, subject to applicable processing requirements.

Return Eligibility

To be considered for a return:

• Your request must be submitted within 30 days of delivery.

• Merchandise must meet the applicable condition and eligibility requirements.

• Items must not be marked Final Sale, Clearance, or otherwise excluded under this policy.

Approval is subject to review by our Customer Care team.

Return Shipping

If your return requires merchandise to be shipped back, our Customer Care team will provide instructions.

Customers are responsible for applicable return shipping costs unless otherwise approved by Dressbarn.

We recommend retaining tracking information and proof of shipment for any authorized return.

Non-Returnable Items

The following items are generally not eligible for standard returns or store credit:

• Clearance merchandise and items marked Final Sale

• Gift cards

• Personalized items

• Discounted bundles, unless the entire bundle is eligible and returned as required

• Items identified as non-returnable on the product page or at checkout

• Merchandise that does not meet the applicable return-condition requirements

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact Customer Care so we can review your concern.

These requests are handled separately from standard returns. We may request photos or additional information to help evaluate your claim.

Depending on the circumstances and approval, available resolutions may include a replacement, store credit, or reimbursement.

Please do not send damaged, defective, or incorrect merchandise back unless specifically instructed by Customer Care.

Order Cancellations & Changes

Orders begin processing shortly after they are placed. Once an order has been submitted, it cannot be canceled or modified.

If an eligible return is needed after delivery, please follow the return request process outlined above.

Need Assistance?

Our Customer Care team is happy to help.

Email: support@dressbarn.com

Submit a Request: Visit our Help Center to get started