Return Policy & Order Cancellations
IMPORTANT: With limited exceptions, approved returns are issued as store credit redeemable on Dressbarn.com. Original shipping charges are non-refundable, and customers are responsible for return shipping costs.
Returns & Store Credit
If something isn't the right fit, most eligible items may be returned for store credit within 30 days of delivery.
To start a return, contact our Customer Support team at support@dressbarn.com or use our Start Your Return form. Our team will review your request and provide the appropriate return instructions.
Refund Method
- Approved returns are issued as Dressbarn store credit.
- Original shipping charges are non-refundable.
- Store credit is issued after your return is received, inspected, and approved.
- Returns are generally processed within 5–7 business days after delivery to our return facility.
Return Eligibility
To be eligible for return:
- Your return request must be made within 30 days of delivery.
- Items must be unworn and unwashed.
- Original tags must remain attached.
- Items must be returned in their original condition.
Return Shipping
Customers are responsible for return shipping costs unless otherwise approved by Dressbarn.
Please follow the return instructions provided by our Customer Support team. We recommend keeping your return tracking information and proof of shipment until your return has been processed.
Dressbarn is not responsible for return packages lost or damaged in transit.
Non-Returnable Items
The following are not eligible for return or store credit:
- Clearance merchandise and items marked Final Sale
- Gift cards
- Personalized items
- Discounted bundles, unless the entire bundle is returned
- Items marked non-returnable on the product page or at checkout
- Items that do not meet our return-condition requirements
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact Customer Support. These issues are reviewed separately from standard returns, and we may request photos or other information to help us review your claim.
Depending on the circumstances, an approved resolution may include a replacement, replacement parts where applicable, store credit, or reimbursement.
Please do not return a damaged, defective, or incorrect item unless instructed to do so by our Customer Support team.
Order Cancellations
Orders begin processing shortly after they are placed. Once an order has been placed, it cannot be canceled or modified.
If an eligible return is still needed after delivery, please follow the return process above.
Need Help?
For assistance with a return or order issue, contact us at support@dressbarn.com or submit a Customer Support request through our Help Center.